About Us Doggie Stuff are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the shop page.
Our Contact details:
Doggie Stuff
Boonhill Farm Fadmoor York North Yorkshire YO62 7HA United Kingdom
Phone: 01751430866 Mob:
Fax: 01751430867
Email: sales [at] doggiestuff [dot] co [dot] uk
My VAT Registration Number: GB 918 0043 49
Our Contact details:
Doggie Stuff
Boonhill Farm Fadmoor York North Yorkshire YO62 7HA United Kingdom
Phone: 01751430866 Mob:
Fax: 01751430867
Email: sales [at] doggiestuff [dot] co [dot] uk
My VAT Registration Number: GB 918 0043 49
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit cards securely through HSBC and PayPal. If using HSBC you will be transferred to HSBC's own site for the secure transaction (see Credit Card Security below) If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction into your own currency. We accept Visa, Mastercard and American Express. You may send your credit card information via telephone, fax, or on the internet. You can also use PayPal through the checkout on this website and pay 'sales@doggiestuff.co.uk. It is not possible to accept PayPal payments by telephone or in writing.
When confirmation of order is received this is to indicate that we have received your order, it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, for example we have inadvertantly under-priced goods or we are no longer able to supply a particular product for some reason. In the case of change of price, we will always contact you first to ensure that the price is acceptable.
Payments made via cheque will take 5 days to clear, goods will only be dispatched when the clearance process has been completed.
We accept credit and debit cards securely through HSBC and PayPal. If using HSBC you will be transferred to HSBC's own site for the secure transaction (see Credit Card Security below) If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction into your own currency. We accept Visa, Mastercard and American Express. You may send your credit card information via telephone, fax, or on the internet. You can also use PayPal through the checkout on this website and pay 'sales@doggiestuff.co.uk. It is not possible to accept PayPal payments by telephone or in writing.
When confirmation of order is received this is to indicate that we have received your order, it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, for example we have inadvertantly under-priced goods or we are no longer able to supply a particular product for some reason. In the case of change of price, we will always contact you first to ensure that the price is acceptable.
Payments made via cheque will take 5 days to clear, goods will only be dispatched when the clearance process has been completed.
Shipping And Handling Our delivery charges are as follows:-
UNITED KINGDOM
All parcels sent within the United Kingdom will be sent on a "Signed For" service. Our prices are based upon the value of the order.
Orders up to £10.00 postage will be £1.75
between £10.00 and £20.00 postage will be £2.75
between £20.00 and £50.00 postage will be £5.10
Over £50.00 postage will be FREE
EUROPE
All parcels sent within Europe will be sent by a "signed for" service. Prices will be based upon the value of the order.
Orders up to £34.00 postage will be £6.50
Between £20.00 and £50.00 postage will be £9.50
Over £50.00 postage will be FREE
OTHER COUNTRIES
All parcels will be sent by a "signed For" service. Our prices are based upon the value of the order.
If you have any special orders or would like an item 'gift wrapped' please let us know. We will do our best to provide you with the service you deserve.
UNITED KINGDOM
All parcels sent within the United Kingdom will be sent on a "Signed For" service. Our prices are based upon the value of the order.
Orders up to £10.00 postage will be £1.75
between £10.00 and £20.00 postage will be £2.75
between £20.00 and £50.00 postage will be £5.10
Over £50.00 postage will be FREE
EUROPE
All parcels sent within Europe will be sent by a "signed for" service. Prices will be based upon the value of the order.
Orders up to £34.00 postage will be £6.50
Between £20.00 and £50.00 postage will be £9.50
Over £50.00 postage will be FREE
OTHER COUNTRIES
All parcels will be sent by a "signed For" service. Our prices are based upon the value of the order.
If you have any special orders or would like an item 'gift wrapped' please let us know. We will do our best to provide you with the service you deserve.
Delivery Schedule After we have received cleared funds your goods will be dispatched within 28 days unless otherwise notified. However we endeavour to dispatch your order within 3-4 working days from the time of your order. Please be aware of the delays that may be due to the bank clearing system if you are paying by cheque or through PayPal using e-cheques (approx 9 days)
If you would like to send a gift to a different address, select the option at the checkout. For security reasons we reserve the right to withhold this option, but we will contact you prior to dispatch in this instance.
Some of the items offered are handcrafted to order and may have a longer delivery time if we are out of stock. We will contact you if this is the case.
If you would like to send a gift to a different address, select the option at the checkout. For security reasons we reserve the right to withhold this option, but we will contact you prior to dispatch in this instance.
Some of the items offered are handcrafted to order and may have a longer delivery time if we are out of stock. We will contact you if this is the case.
Back Orders For items that are out of stock we will back order for you and aim to dispatch to you within 28 days. You will be e-mailed if your order is likely to exceed our delivery times and will be given the option to cancel at that time.
Tax Charges All prices listed in the shop are including VAT. The price marked is the price you pay.
Credit Card Security Our checkout pages are secured with a 128bit digital certificate which is shown by the locked padlock or key on your screen.
To use your credit or debit card securely, you will be transferred away from www.doggiestuff.co.uk to a secure site. The secure site is hosted by and operated by our bankers HSBC. Don't be put off that the style of the website changes completely - this is deliberate, as the site that you are accessing is run by HSBC Bank, a principal member of the HSBC group, one of the largest banking and financial services organisations. HSBC will undertake the card transaction on your behalf. Your personal card details are securely held by HSBC and at no stage will your card details ever be divulged to us. On successful completion of the transaction you will automatically be returned to WWW.doggiestuff.co.uk
To use your credit or debit card securely, you will be transferred away from www.doggiestuff.co.uk to a secure site. The secure site is hosted by and operated by our bankers HSBC. Don't be put off that the style of the website changes completely - this is deliberate, as the site that you are accessing is run by HSBC Bank, a principal member of the HSBC group, one of the largest banking and financial services organisations. HSBC will undertake the card transaction on your behalf. Your personal card details are securely held by HSBC and at no stage will your card details ever be divulged to us. On successful completion of the transaction you will automatically be returned to WWW.doggiestuff.co.uk
Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Back Orders For items that are out of stock we will back order for you and aim to dispatch to you within 28 days. You will be e-mailed if your order is likely to exceed our delivery times and will be given the option to cancel at that time.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01751430866 or fax us on 01751430867
Privacy Policy Doggie Stuff do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.
Data collected on this site is used to:
1. Take and fulfill customers orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes.
Data collected by this site is used to:
a. take and fulfill customer orders
b. administer and enhance the site and service
c. issue a unique identifier (e.g. customer login)
d. monitor customer account status beyond that required for individual purchases
e. only disclose information to third parties for goods delivery purposes.
Data collected by this site is used to:
a. take and fulfill customer orders
b. administer and enhance the site and service
c. only disclose information to third parties for goods delivery purposes
a. Take and fulfil customer orders
b. Administer and enhance
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes.
Data collected on this site is used to:
1. Take and fulfill customers orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes.
Data collected by this site is used to:
a. take and fulfill customer orders
b. administer and enhance the site and service
c. issue a unique identifier (e.g. customer login)
d. monitor customer account status beyond that required for individual purchases
e. only disclose information to third parties for goods delivery purposes.
Data collected by this site is used to:
a. take and fulfill customer orders
b. administer and enhance the site and service
c. only disclose information to third parties for goods delivery purposes
a. Take and fulfil customer orders
b. Administer and enhance
Returns Policy General
We operate a 'Fair Trading Policy' but in the interest of hygiene, any goods returned for exchange or refund must be unused and in the original packaging. No refund will be given for the cost of postage when returning the item unless the goods are faulty. It is your resposibility to ensure safe delivery to us by a 'signed for', recorded or other trackable online method within 14 days of delivery.
Refunds
Any goods returned within 14 days will be fully refunded, including your original postage. The refund will be made by the same method as you used to pay for the goods originally, unless otherwise stated.
Exchange of Goods
Any goods returned within 14 days may be exchanged for another item which is being currently listed. If you do not see something you would like then you also have the option of a refund (see above) The full price of the original item, including your original postage, will be deducted from the new choice.
We aim to comply with 'The Consumer Protection (Distance Selling) Regulations 2000'. Your rights to return goods are protected under EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/200002334.htm
We operate a 'Fair Trading Policy' but in the interest of hygiene, any goods returned for exchange or refund must be unused and in the original packaging. No refund will be given for the cost of postage when returning the item unless the goods are faulty. It is your resposibility to ensure safe delivery to us by a 'signed for', recorded or other trackable online method within 14 days of delivery.
Refunds
Any goods returned within 14 days will be fully refunded, including your original postage. The refund will be made by the same method as you used to pay for the goods originally, unless otherwise stated.
Exchange of Goods
Any goods returned within 14 days may be exchanged for another item which is being currently listed. If you do not see something you would like then you also have the option of a refund (see above) The full price of the original item, including your original postage, will be deducted from the new choice.
We aim to comply with 'The Consumer Protection (Distance Selling) Regulations 2000'. Your rights to return goods are protected under EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/200002334.htm
